Return Policy
Thank you for shopping at SOLVIA! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.
Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. If the items are on sale, promo, or clearance, the sale is final and not guaranteed for any returns regardless of the items' condition.
Refunds:
Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days. Digital products are not a candidate for any returns and refunds. If the items are on sale, promo, or clearance, the sale is final and not guaranteed for any returns regardless of the items' condition.
Exchanges:
If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at solvia.pa@gmail.com to initiate an exchange. Use "EXCHANGE" as a subject for faster response from the team.
Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.
How to Initiate a Return:
To initiate a return, please contact our customer service team at solvia.pa@gmail.com. Use "RETURN" as a subject for faster response from the team.
Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
Non-Returnable Items:
Certain items are non-returnable, including personalized products and perishable goods.
Please check the product description for any specific return restrictions. If the items are on sale, promo, or clearance, the sale is final and not guaranteed for any returns regardless of the items' condition. Digital products are not a candidate for any returns and refunds.
Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at solvia.pa@gmail.com
Thank you for choosing SOLVIA! We appreciate your business and strive to make your shopping experience enjoyable.
TheSolvia.Store
🌎 Serving clients worldwide from the United States of America
Email: solvia.pa@gmail.com
